Position Summary:

Are you a self-motivated leader who believes in the value of customer service?  Would you consider yourself to be detail oriented, organized, a great communicator, and a team player who can multi-task and thrive in a fast-paced environment?  Then, we need you!!

Come join our team and lead others who are responsible for making sure that our customers are provided with the highest quality of service possible.  

 

Primary Functions:

  • Maintains communication with service technicians
  • Manages technician performance and uniform program
  • Inspects and inventories technicians' personal tools and tool purchase program
  • Works with customers for repairs and maintenance 
  • Ensures all safety documentation is current and adhering to safety policies and procedures
  • Plans for the development of staff by organizing training sessions and motivates staff
  • Develops call tracking and overtime reports through Whiteout and ExponentHR
  • Manages labor hours for accuracy and biweekly payroll approval
  • Performs annual performance reviews with field staff
  • Conducts periodic truck inventory reviews and inspections
  • Performs other related duties as required and assigned

Requirements

  • Possess outstanding written, verbal, organizational, and problem-solving skills
  • Must be self-motivated, resourceful, detail-oriented, and energetic
  • Ability to work independently as well as thrive in a team-oriented environment
  • Ability to multi-task and to accurately follow instructions and pay close attention to detail
  • Understand and support confidential nature of the position and all related functions
  • Have exceptional work ethic with a focus on achieving goals and targets in a timely and complete manner
  • Able to travel

Education & Experience

  • Associates degree (or higher) in the HVACR or foodservice repair industry or an equivalent combination of education and experience as a Service Technician in the HVACR service operations or foodservice repair industry
  • 5+ years' experience in a Service Technician role in the HVACR or commercial foodservice repair industry with increasing responsibilities
  • Proven experience in dispatch systems and in-depth knowledge of service software
  • Excellent knowledge of computers, data entry, and MS Office (Word, Excel, & Outlook)

 

 

Equal Opportunity Employer, including disabled and veterans.

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