Position Summary:

We are looking for an experienced candidate for the Installation Dispatcher role for the Dallas/Ft. Worth area. This is position is instrumental to ensure that our customers' food service equipment is scheduled for installation in a timely manner with the highest quality of service possible. 

 

 Primary Functions:

  • Schedule and dispatch workers, work crews, equipment, or service vehicles to appropriate locations, according to customer requests, specifications, or needs
  • Relay work orders, messages, or information to or from work crews, supervisors, or filed inspectors electronically through Whiteout.
  • Prepare daily Installation schedules
  • Record and maintain files or records of customer requests, work or services performed, charges, expenses, inventory, or other install information in Data Modes
  • Arrange the schedule for the completion of Installs on a daily basis
  • Monitor the GPS software (Teletrack) to ensure vehicles are at assigned locations
  • Manage and distribute install scheduling according to approved procedures
  • Manage all inbound customer contacts via phone, email, web portal and fax in a fast, customer friendly and professional manner.
  • Utilize phone system to manage all inbound/outbound install calls from/to the customer.
  • Work cohesively with install manager; install technicians and sales representatives, account managers and dispatcher to meet the needs of the customer each and every day.
  • Cross-promote all of the services offered to customers.
  • Review current processes, services and make recommendations/proposals in order to improve and strengthen the customer experience.
  • Resolve escalated customer service issues 

Requirements:

  • Prior installation experience with refrigeration equipment, systems and kitchen/restaurant equipment
  • High School Diploma or equivalent
  • Should be customer service driven
  • Proficient computer skills including MS Office (Word, Excel, Outlook) and the ability to learn other internal software
  • Ability to multi-task, organize, and prioritize work
  • Must be able to type 40 wpm
  • Great phone etiquette and excellent verbal, written, and interpersonal skills
  • Must be team oriented
  • Occasional weekend work and overtime is required

 

About The Company:

ISI Commercial Refrigeration, Inc. began in 1965 as a two-person operation; since then we have grown into one of the Southwest’s largest restaurant equipment distributors. We staff over 130 foodservice equipment experts in 3 major metropolitan areas and provide exceptional service. We’ve built our business one satisfied customer at a time. By providing precisely what they need, when and where they need it, we’ve earned their trust - and their continued business.

Our range of product offering and services continues to expand, and we now offer a full spectrum of commercial foodservice equipment, in addition to our extensive service and parts capabilities. From an individual piece of equipment, to a complete, turn-key installation, we are prepared to provide the level of professional expertise that we have acquired over our 40 year history.

ISI Commercial Refrigeration is a TriMark company, headquartered in Coppell, TX with 12 locations in Texas, Florida, Georgia, Tennessee, and Minnesota, specializing in foodservice equipment, supply, and design solutions.

 

Equal Opportunity Employer

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We are an equal opportunity employer.
Qualified minorities, women, veterans and individuals with disabilities are encouraged to apply.

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